ToucheComm Inc. is committed to maintaining an accessible environment for persons with disabilities, including our team members, clients, employment candidates, and partners. We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing, removing, or overcoming barriers to accessibility and meeting accessibility requirements under applicable laws and regulations and common practice. We are committed to making every reasonable effort to accommodate people with disabilities, provided such accommodation does not cause ToucheComm undue hardship.
We will use reasonable efforts to ensure that our policies, practices and procedures governing employment and the provision of our services to persons with disabilities are consistent with the following principles:
This Policy shall be read and applied with regard to any applicable local laws, regulations, and practices.
For the purposes of this policy: "Disability" means:
"Service animal" means an animal accompanying a person with disabilities where it is readily apparent that the animal is used by the person for reasons relating to his or her disability or where the person provides a letter from a physician or nurse confirming that he or she requires the animal for reasons relating to the disability. This definition includes guide dogs used by the blind or visually impaired.
Support person means, in relation a person with disabilities, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods and services.
This policy applies to ToucheComm services that are provided to the public. The policy applies to all staff and visitors at ToucheComm, who are accountable for providing accessibility to persons with disabilities.
We are committed to excellence in serving all visitors, including persons with disabilities, and will carry out our functions and responsibilities by:
People with disabilities may enter ToucheComm’s premises with a support person and have access to the support person while on the premises. In certain circumstances, ToucheComm may require persons with disabilities to be accompanied by a support person when on the premises, but only if a support person is necessary to protect the health and safety of the person with disabilities or the health or safety of others on the premises.
A person with disabilities may be accompanied by a guide dog or other service animal when on ToucheComm’s premises. In the event that service animals are excluded by law from the premises or a part thereof (e.g. an area where food is being prepared), ToucheComm will provide other resources or support to enable the person with disabilities to access the services and goods offered by ToucheComm.
ToucheComm will notify the public in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about its anticipated duration, and a description of alternative facilities or services, if available. Notice will be posted on the doors of the device (i.e. elevator door), or communicated by such method as is reasonable in the circumstances.
ToucheComm will train its staff and other individuals who provide services to the public on ToucheComm’s behalf on the provision of its services to persons with disabilities. This policy will also be shared as soon as practicable with new hires. ToucheComm’s training will include the following:
ToucheComm will provide training on an ongoing basis when changes are made to ToucheComm’s policies, practices and procedures governing employment and the provision of services to persons with disabilities.
ToucheComm will endeavour to communicate this policy and matters relating to accessibility and its provisions to staff, clients, employment candidates and partners in an appropriate manner on an ongoing basis.
ToucheComm will review and assess this policy and accessibility matters on an ongoing basis and will develop and make available a multi-year accessibility plan applicable to all of our businesses and operations.
ToucheComm welcomes any feedback regarding the methods we use to provide services to persons with disabilities. Individuals may provide their feedback in person, by telephone, in writing, or by e-mail to:
ToucheComm, 250 University Ave. Toronto, Ontario M5H3E5, Canada -- info@ToucheComm.com
Modifications will not be made to this policy unless the impact of the changes on persons with disabilities has been considered. Any ToucheComm policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.
Upon request, ToucheComm shall provide a copy of this policy to any person. When a request for this policy is received, ToucheComm will provide the document or information in a format that takes into account the requestor’s disabilities.